State Farm® Insurance Agent Michaela Voeller
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jessica Schulz
July 29, 2026
5
out of
5
rating by Jessica Schulz
"Allison @ State Farm in Chehalis, Wa has helped me with my auto and renters insurance and I’m very confident in her and impressed with how easy she makes the process! Plus with twin toddlers at home I can text her and she replies in a timely matter and I can respond back when I have a chance. Allison is such a great insurance agent and I’m glad I chose her & State Farm for my insurance!"
Ezekiel Boman
July 23, 2026
5
out of
5
rating by Ezekiel Boman
"Great place to do business. I highly recommend this for anybody in the area the staff is very professional and friendly and and always gets back to you as soon as they can."
Anthony Ahrens
July 23, 2026
5
out of
5
rating by Anthony Ahrens
"I love the great customer service at my local State Farm office! Cheryl, John and all the staff are outstanding! Thank you!"
Joshie Rieman
July 22, 2026
1
out of
5
rating by Joshie Rieman
"Have been with this agent for a couple years now. Pretty smooth for the most part but they do like to “accidentally” make changes to the policy and overcharge until you point it out to them. But the reason I’m leaving this review today is because I recently requested a quote to add my daughter my policy, vocee text message so it was very hear that I just needed a quote and was not just blindly adding her, well, Michaela’s team decided to, once again, just make the change to my policy without me giving permission. So I got a much higher bill today. I called to office to clarify and was yelled at, interrupted, and treated like I’m stupid by someone named Cheryl. Michaela nor the agent I discussed the potential policy change with is willing to talk to me to sort this out."
We responded:
"Thank you for taking the time to share your feedback. We’re sorry to hear that this experience left you feeling frustrated, as that is never the experience we want anyone to have.
Based on our text conversation, our understanding was that your daughter needed to be added to your policy so she would be covered while driving. Without being listed on the policy, she would not have had the appropriate coverage. Our intention was to help ensure there wasn’t a gap in protection, never to make changes without your best interests in mind.
We’re also sorry to hear that you felt disrespected during your phone call. We strive to treat every customer with professionalism and respect, and we take concerns like yours seriously.
When you called, I was in a meeting assisting another customer and unfortunately wasn’t available to come to the phone. I would genuinely appreciate the opportunity to speak with you personally, answer your questions, and work through any remaining concerns. Please feel free to contact our office at your convenience, or let us know a time that works best for you, and I’ll be happy to reach out.
Thank you again for your feedback. We value your business and hope we have the opportunity to make this right."
Carol Sigler
July 21, 2026
5
out of
5
rating by Carol Sigler
"The office is always friendly and helpful with my insurance needs. I have been very satisfied with my rate on cars and home."
We responded:
"Thank you, Carol! I'm happy to hear that you've found our office friendly and helpful with your insurance needs. It's great to know you're satisfied with your rates for both cars and home. We're always here if you need anything else!"
Terri Graham
July 18, 2026
5
out of
5
rating by Terri Graham
"I decided to switch to an agent closer to my home after my long term agent retired after many years of stellar service and I happened upon The office of Mechaela Voeller. We met at her office in Chehalis and she was absolutely wonderful. Cheerful, friendly very knowledgeable and happy to answer all of my questions even though my current living situation has me in limbo. She even gave me some very helpful timelines in regard to items that I hadn't thought of like life insurance. (I was not aware State Farm handled life insurance). It was a terrific meeting and I am very excited to continue my relationship with State Farm and get to know the group at Michaela Voeller."
We responded:
"Terri, your detailed review brings us immense joy! We're pleased to have provided you with knowledgeable and friendly service during your visit. I'm glad you found our discussion on life insurance helpful. Looking forward to assisting you further with your insurance needs! - Michaela Voeller - State Farm Insurance Agent, Chehalis, WA"
Pearl
July 1, 2026
5
out of
5
rating by Pearl
"Excellent customer service, and reasonable rates . I was paying far too much with my previous insurance provider."
We responded:
"Pearl, thank you for taking the time to leave us a review! I'm happy to hear that you're satisfied with our customer service and rates. It's great to know we could offer you a better option than your previous provider. We're always here if you need anything else!"
Elizabeth Henderson
June 26, 2026
5
out of
5
rating by Elizabeth Henderson
"Always friendly, great service and super knowledgeable! Helped me find the coverage I needed and saved me money too!"
We responded:
"Elizabeth, thank you for taking the time to leave us a review! I'm happy to hear that you found our service friendly and knowledgeable. It's great that we could help you find the right coverage while also saving you money. We're always here to help if anything comes up!"
Tiffany
June 12, 2026
5
out of
5
rating by Tiffany
"Absolutely enjoy talking to Cheryl. She is very honest and upfront about the cost and educational about insurance."
We responded:
"We are so grateful for your support and your business, Tiffany!
Sheryl genuinely loves guiding our customers through their insurance choices with complete clarity, so your kind words will mean the world to her. Thank you for highlighting her dedicated customer care, and please know our entire Chehalis team is right here whenever you need anything else!"
Andy Bunton
June 9, 2026
5
out of
5
rating by Andy Bunton
"Went to them, got insurance and they've done a great job for us"
We responded:
"Andy, thank you for taking the time to leave us a review! I'm happy to hear that you've had a great experience with our office. We're here to help with any of your insurance needs. Thanks for choosing us!"
GSP369
June 9, 2026
5
out of
5
rating by GSP369
"Great service and helpful people."
We responded:
"Thank you for the 5 stars! I'm happy to hear you found our service and team helpful. Let us know if we can help with anything else!"
Rigoberto Contreras
June 5, 2026
5
out of
5
rating by Rigoberto Contreras
"Every single interaction I've ever had with Sheryl Gafford from State Farm in Chehalis WA has left Me feeling more than satisfied and pleased. She goes above and beyond to not only explain everything thoroughly to Me but help Me find the best rates and options to fit whatever situation I bring Her way. Because of how She is as a Person, I feel safe and secure. I strongly recommend State Farm for any insurance needs, especially the Chehalis WA branch."
We responded:
"Thank you, Rigoberto, for sharing your experience! I'm really happy to hear that Sheryl has been able to provide you with such thorough and personalized service. It's wonderful to know you feel safe and secure with us. We appreciate your recommendation and support! Don't hesitate to reach out if you need anything else!"
Erin Galster
May 21, 2026
5
out of
5
rating by Erin Galster
"They are always fast friendly and very efficient"
We responded:
"Hey Erin, thank you for the 5 stars! I'm happy to hear that you find our team fast, friendly, and efficient. We strive to provide the best service possible. We appreciate your support!"
jeni Harris
May 18, 2026
5
out of
5
rating by jeni Harris
"Sheryl is AMAZING! Always willing to help me out with my insurance questions. Very friendly and treats you like family."
We responded:
"Thank you, Jeni! I'm so happy to hear that Sheryl has been such a great help with your insurance questions. We strive to make everyone feel like family, and it's wonderful to know Sheryl is doing just that. If you ever need anything else, feel free to reach out!"
Gerry Carlson
May 15, 2026
5
out of
5
rating by Gerry Carlson
"Changed all my insurance policies to State Farm. It was very easy and they were so helpful and a pleasure to work with. They were able to reduce my premiums making my budget go further."
We responded:
"Thank you, Gerry! I'm happy to hear that switching your insurance policies to State Farm was a smooth experience and that our team was able to assist you effectively. It's great to know we could help reduce your premiums and support your budget. If you have any more questions or need further assistance, feel free to reach out anytime!"
James Meadows
May 15, 2026
5
out of
5
rating by James Meadows
"Saved me a lot of money and they were very pleasant folks to work with. Thank you"
We responded:
"Thank you, James! I'm happy to hear that our team was able to help you save money and that you found working with us enjoyable. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Kristin B
May 8, 2026
5
out of
5
rating by Kristin B
"I helped my client with donating her car state farm was great with letting her know what steps she would need to take to release her liability."
We responded:
"Thank you, Kristin B! I'm glad we could assist with the necessary steps for the donation process. If you or your client need anything else, feel free to reach out. We’re here to help!"
Khyle C
May 7, 2026
5
out of
5
rating by Khyle C
"Been a customer of theirs for a long time and even the switch over to Michaela went smoothly. Sheryl is always easy and great to work with. Highly recommend using them for all your insurance needs. PS - Motorcycle coverage through them is some the best priced around."
We responded:
"Thank you, Khyle! I'm happy to hear that your transition to our office was seamless and that Sheryl has been a pleasure to work with. Your recommendation means a lot to us, and we're glad you're satisfied with our motorcycle coverage pricing. Let us know if there's anything else we can assist you with!"
Trudi Compton
May 7, 2026
5
out of
5
rating by Trudi Compton
"State Farm in Chehalis is a great insurance company to go through! We’ve had our insurance through them for years and they’ve always treated us right. They make it easy to make policy changes, add additional drivers, add a new vehicles, etc. It’s quick, easy and painless. The staff is amazing too!!"
We responded:
"Hey, Trudi! Thanks for being with our Chehalis office for so many years and for sharing your experience with us. We appreciate hearing that making policy changes, adding drivers, and updating your car coverage has been quick and easy for you. It means a lot to know our team has treated you well and made the process painless each step of the way!"
Elina Tilson
April 21, 2026
5
out of
5
rating by Elina Tilson
"Switched to State Farm from American Family. Can't believe the amount of money we are saving and that's with more coverage! Literally paying a third of what we were paying. Plus, everyone at the State Farm office has been very nice, professional and helpful. I would definitely recommend them!!"
We responded:
"Thank you, Elina! I'm so happy to hear about the savings you're experiencing with us, along with the added coverage. It's wonderful to know our team has been helpful and professional. Your recommendation means a lot! Let us know if there's anything else we can assist you with."
Robert Baker
April 15, 2026
5
out of
5
rating by Robert Baker
"Great customer service"
We responded:
"Thank you, Robert! I'm happy to hear you appreciated our customer service. We’re always here to help with your insurance needs. Let us know if there's anything else we can assist you with!"
Cheryl Critcher
April 14, 2026
5
out of
5
rating by Cheryl Critcher
"Wonderful customer service!"
We responded:
"Thank you, Cheryl! I'm happy to know you had a wonderful experience with our customer service. We’re committed to providing the best support possible. Let us know if there's anything else we can assist you with!"
Michael Sickles
April 11, 2026
5
out of
5
rating by Michael Sickles
"Cheryl has always gone above average for us. She has always been a pleasure to work with. She is respectful resourceful and loving. We enjoy her very much."
We responded:
"Thank you, Michael! I'm so happy to hear about your positive experience with Sheryl. She truly embodies the values we strive for in our office. We appreciate your kind words and look forward to continuing to serve you. Let us know if there's anything else we can assist with!"
John Hayes
April 10, 2026
5
out of
5
rating by John Hayes
"Very helpful! They helped me to switch over several Home insurance policies. Everything was very smooth and professionally handled."
We responded:
"Thank you, John! I'm happy to hear you found our service helpful. If you need anything else, feel free to reach out!"
Andy Smith
March 23, 2026
5
out of
5
rating by Andy Smith
"Outstanding service and support from John throughout the process of working home and auto policies."
We responded:
"Thank you, Andy! I'm happy to hear that John provided you with outstanding service and support for your policies. Our team is dedicated to delivering exceptional experiences, and your feedback means a lot to us. If you need anything else, feel free to reach out!"